Payment is made via Paypal in British pounds. Payment must be made at time of booking. If payment is not made, the lesson will not be scheduled. Clients can book any number of lessons in advance, these lessons are valid for 6 months from date of payment
This must be made a minimum of 12 hours before the scheduled class otherwise the class will be charged.
If the teacher needs to cancel or reschedule a class, this will be done a minimum of 24 hours before the scheduled class
If a client is late for a lesson, the class will finish at the scheduled time.
Request for a refund must be made within 21 days of payment. If a number of lessons have been booked in advance, only the unused lessons will be refunded. This refund will be made within 30 days of the cancellation and refund request
The teacher reserves the right to refuse lessons to a student and any outstanding payments will be refunded
If a client’s internet connection fails, the full charge will be made for the class. The teacher will wait for 30 minutes for reconnection and the class will continue until the scheduled finish, whichever happens first.
If the teacher’s internet fails, the class will be rescheduled.
Peak English Teaching reserves the right to make changes to policies without prior notification to clients although will endeavour to keep clients informed of any changes made to policies on this website.